Help
Airport Transfer FAQ
How far in advance do I need to book?
Bookings made at least 48 hours before pickup are paid online and confirmed instantly. You can also book online at shorter notice: a £120 short-notice surcharge applies, your card is only authorised, and we confirm or decline within a few hours. If we can't take it, nothing is charged.
Is the price fixed?
Yes. The fare shown for your town and airport is the fixed price for the journey and is agreed before you travel. Booking the outbound and return together saves 20% on the return trip total.
What happens if my flight is delayed?
Give us your flight number when you book. We track the flight and plan your collection around the actual landing time. Waiting time terms are confirmed with your booking.
Are you licensed and insured?
Yes. Licensed by Newport City Council and fully insured for private hire. Zummer Chauffeurs is operated by Zummer Core Limited, registered in the UK, company no. 17404021.
How many passengers and bags can you take?
Our Kia Niro Hybrid takes up to 4 passengers and up to 4 bags (around 3 large cases plus cabin bags). Tell us in the booking notes if you are carrying anything unusual.
Is my booking confirmed straight away?
Bookings made at least 48 hours ahead are paid online and confirmed instantly with a booking reference and a booking page. Short-notice bookings are confirmed once we approve them, usually within a few hours; until then your card is only authorised.
Do you collect from the airport as well as drop off?
Yes. Every route can be booked to the airport, from the airport, or as a return trip with both legs reserved together.
Which airports do you cover?
We cover Heathrow, Gatwick, Stansted, Luton, London City, Birmingham, Manchester, East Midlands, Bristol, Cardiff, Exeter, Southampton airports from towns across South Wales.
My town is not listed. Can you still help?
Probably. Choose the nearest listed town and enter your full pickup address when you book; the fixed price for that town applies.
Booking from South Wales
Book and pay online in 2 minutes, instant confirmation. Need to travel within 48 hours? Book online as usual: short-notice trips carry a £120 surcharge, your card is only authorised, and we confirm or decline within a few hours. If we decline, nothing is charged.